Workflow Systems and Technology

The Research Group Workflow Systems and Technology (WST) focuses on the data-driven analysis and support of organizational operations. The approaches we develop to this end are versatile and can be applied to a wide variety of domains, ranging from commercial settings, such as the production of goods or the handling of customer orders, to public administration, such as permit-request management, to treatments in healthcare settings.

WST consists of two working groups:

1. The Process-Oriented Information Systems (POIS) group led by Univ.-Prof. Han van der Aa, Ph.D., which primarily focuses on process mining, i.e., the analysis of organizational processes based on data generated during their execution.
2. The Business Analytics (BA) group led by Ass.-Prof. Dr. Bernhard Lutz, which focuses on the development of novel approaches for solving complex decision problems and explaining human behavior in the usage of information technology.